Get in Touch
Whether you have a question about our loan matching service, need help finding the right lender, want to report an issue, or are interested in partnership opportunities, we are here to help. Fill out the form below and our team will get back to you as soon as possible.
Email Us
support@robocashph.com
Operating Hours
Mon - Fri: 9:00 AM - 6:00 PM
Response Time
Within 24 hours on business days
Send Us a Message
Before You Contact Us
Many common questions are already answered in our resources. You might find what you need faster by checking these pages first:
- Frequently Asked Questions (FAQ) - Answers to the most common questions about online loans, requirements, rates, and more.
- How to Get a Loan - Step-by-step guide to applying for your first online loan.
- How to Repay - All the payment methods and instructions for repaying your loan.
- Responsible Lending - Information about your rights as a borrower and how to borrow responsibly.
Robocash PH is a loan matching platform, not a lender. We cannot process loan applications, approve or deny loans, process payments, or modify your existing loan terms. For questions about a specific loan, please contact your lending company directly using the contact information provided in your loan agreement or their app.
Report a Problem
If you have experienced an issue with one of our partner lenders, such as unauthorized data collection, harassment during collection, hidden fees, or any other concern, we want to know about it. Please include the following details in your message:
- The name of the lending company
- The date(s) the issue occurred
- A detailed description of the problem
- Any supporting evidence (screenshots, messages, etc.) that you can share
We take all reports seriously and will investigate any issues raised against our partner lenders. You can also file complaints directly with the SEC at sec.gov.ph or call their hotline at (02) 8818-6337.